Claude Services / Managed & Ongoing
A service desk for your Claude users.
Ongoing tier-1 and tier-2 support and enablement for your Cowork and Claude Code user base — staffed by people who use the tools every day, not a script.
Engagement
Scoped monthly fee
Ongoing programme
Typical timeframe
Ongoing, monthly
Who it's for · Organisations with a large Cowork or Claude Code population whose internal help desk can't answer the questions.
The engagement
- 01
Service design: channels, coverage, severities, and escalation paths
- 02
Onboarding — knowledge base seeding and comms to your user base
- 03
Steady-state support, clinics, and knowledge-base upkeep
- 04
Monthly reporting with the themes worth acting on, not just ticket counts
What you walk away with
Users unblocked quickly, with the recurring causes fixed rather than re-answered.
What we deliver.
- Tier-1 and tier-2 support through your existing channels — Slack, Teams, email, or your ticketing tool
- Agreed response targets by severity, with coverage matched to your working hours and regions
- Triage and escalation into Anthropic support where an issue is genuinely upstream
- Enablement embedded in support: users leave the ticket knowing why, not just fixed
- A knowledge base and self-service FAQ built from your own real tickets
- Drop-in clinics and office hours for the questions nobody raises a ticket for
- Onboarding support for new joiners and new teams
- Monthly reporting on volume, themes, and the recurring causes worth fixing
In practice
A thousand-seat Cowork rollout whose help desk was overwhelmed in week two
An engineering org adopting Claude Code that needs practitioner-level answers
A business that wants adoption support without hiring a support team
Before you start.
What you'll need
- Claude, Cowork, or Claude Code live with a defined user population
- Access to the support channel your users already use
- An internal owner for escalations and policy questions
Not included
- Support for tools outside the agreed Claude scope
- Building the workflows users ask for (scoped separately)
- Anthropic licences and consumption
An Anthropic partner with Claude-certified architects — the people who scope your programme are the people who build it.
50+ specialists across strategy, implementation, automation, data, and custom development, so a Claude programme lands in your real systems.
Every engagement leaves your team trained and documented — you own the outcome after we go.
Questions, answered.
Usually we take Claude tickets directly and your help desk routes to us, so your team isn't answering questions about tools they don't use. Where you'd rather keep tier-1, we sit behind it as tier-2 and train your agents.
Coverage is matched to your working hours and regions during service design. Our team is distributed across Europe, the Americas, and Africa, so extended coverage doesn't require an overnight shift.
Yes — Claude Code is part of our own delivery toolchain, so the people answering use it daily rather than reading from a runbook.
Claude engagements are scoped rather than sold off a shelf — the price depends on your environment, seat count, systems in scope, and how much of the work you want to own internally. A scoping call gives you a fixed-fee proposal with defined deliverables.
/ Start
Scope Scaled User Support — Cowork & Claude Code.
Users unblocked quickly, with the recurring causes fixed rather than re-answered.
30 minutes. You'll leave with a clear recommendation.