monday.com packages · monday Service Onboarding
monday Service set up as your service desk, with tickets, SLAs, and routing.
We build the ticketing board with types and priorities, SLA policies with breach warnings, routing and request intake, and service dashboards, and at the Professional tier a self-service portal and knowledge base, then train your team.
- Price
- From $2,500
- Who it's for
- Support, IT, and ops teams standing up monday Service.
Options
Pick the tier that fits.
| What's included | Lite$2,500~2–4 weeks | Most popularEssentials$5,000~4–6 weeks | Professional$10,000~6–8 weeks |
|---|---|---|---|
| Ticketing board with types, priorities, status, and assignment | |||
| A supporting board (requesters / triage) | |||
| 1 request intake form feeding tickets | |||
| ~5 core automations (auto-assign, alerts, housekeeping) | |||
| 1 service dashboard (volume, open vs resolved) | |||
| Champion training session + a short admin doc | |||
| Full service-desk structure (~5 boards) | |||
| SLA policies with breach warnings + reminders | |||
| Routing rules + multiple intake forms mapped to queues | |||
| 1 channel integration (email / Slack / Teams) | |||
| ~10 automations + 2 dashboards (queue + performance) | |||
| Team enablement + an operations guide | |||
| Customer / employee self-service portal + knowledge base | |||
| Tiered SLA + multi-step escalation automations | |||
| AI-assisted triage (plan-dependent) | |||
| Advanced automations (~25 total) | |||
| Up to 2 native integrations + 4 dashboards | |||
| UAT, staged rollout, and full documentation | |||
Not sure which tier? We'll confirm the right fit on a quick call.
Scope
What you need, and what is not included.
What you'll need
- monday subscription on a plan supporting the product
- Admin access
- Some features depend on your monday plan (confirmed in scoping)
Not included
- Scope beyond the tier (more = Flex / higher tier)
- One product / entity
- monday license costs
- Data migration (separate)
- The self-service portal has per-plan end-user caps (~10 Standard / ~100 Pro / unlimited Enterprise), confirmed before scoping
- AI triage features are plan-dependent and may use AI credits
- We build it on your account and hand over a working system.
- A monday.com Platinum Partner, with automation and AI engineers on the same team as the monday.com builders.
- Every package ends with training and documentation, so your team runs it without us.
Questions
Frequently asked questions.
Will we be dependent on you afterward?
No. We build alongside a nominated champion on your side and hand over training and documentation, so your team runs it without us.
Who pays for monday and third-party licenses?
You do. monday.com subscriptions and third-party software are billed to you, and we build on your account so it stays yours.
How do revisions work?
Each deliverable includes one revision round. AI builds also include a 14-day tuning window. Changes after handover go through Flex Hours or a retainer.
Next step
Book a scoping call.
Tell us about your monday.com account and what you need from monday Service Onboarding. You leave the call knowing whether it fits, what it would cover, and when we can start.
30 minutes. No commitment.