How Service Express Took Their monday.com Workflows to the Next Level

Even seasoned monday.com users eventually hit limits, especially when the platform grows faster than internal processes. That's where this story begins. And it all started at Elevate, monday.com's annual event.

During Elevate, Brooke and her team attended a session on monday service tools. As they explored, they noticed someone confidently walking another attendee through features they had struggled to understand: Danny Esquivel, Co-Founder & CEO of Workiflow. Only… they didn't know he was from Workiflow. They thought he worked at monday.com.

Danny had been showing his wife how to use monday.com service — and unknowingly pulled in an entire group of curious attendees. Brooke remembers it vividly: "He gave a full demo, and then said, 'Actually… this isn't my station.' We were like — oh!" Once Danny explained who he was and what Workiflow does, everything clicked. They scheduled a 30-minute call — and during that call, everything changed.

“Right off the bat, he solved a problem we'd had for years.”

Brooke Hedges

Service Express

After years of using monday.com, Service Express had built strong internal processes — but hit a ceiling that many growing teams encounter:

• Too many manual tasks
• Time-consuming workflows
• Automations missing or underutilized
• Power users stretched thin
• No clean way to scale their system

With Danny and the Workiflow team, Service Express was able to unlock functions inside monday.com that they never knew existed or weren't sure how to implement correctly.

01 —Advanced Automations

Brooke's favorite monday.com feature — and what they wanted to master — was automations. "You can really do whatever you want in monday.com. And the automations are awesome." With Workiflow, they implemented advanced automations that removed dozens of manual steps each week.

02 —Cross-Board Connectivity

Service Express had strong processes but lacked the elegant connections that make monday.com feel seamless. Workiflow helped them connect boards, map data flows, eliminate redundancies, and create smoother hand-offs between teams.

03 —Integrations That Elevated Everything

Workiflow integrated underused tools into their existing processes, turning their system from "good" to "frictionless." Brooke shared: "Your expertise and ideas took what we had in our heads and helped us execute. Everything flows so much more seamlessly now."

“It's been awesome. We had a good system before, but we wanted to take it to the next level. Workiflow helped us do exactly that.”

Brooke Hedges

Service Express

Service Express already loved monday.com — Workiflow helped them master it. Whether you're struggling with manual work, disconnected boards, confusing automations, or underutilized integrations — the right partner changes everything. Like Brooke said: "We might have ideas in our heads, but Workiflow helps us execute."